Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Mielle Organics Account or logging in. From the “My Orders" tab, please select the order you wish to cancel. Upon a successful cancellation, you will receive notification to your purchase email.
Please note: Any edits or cancellations must be completed before your order has been processed. ALL order cancellation requests must be completed via the self service option provided above as Mielle Organics is unable to honor any edit/cancellation requests through any customer support channels.
If your package has already shipped, to monitor your inbound shipments or change the delivery address for your package, become a UPS My Choice Member.
If a package is returned to Mielle Organics LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Mielle Organics LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.